Qoniva Terms of Use

Agreement

These terms govern your use of Qoniva, provided by Ibrahim Akcay, independent app developer based in Türkiye, trading as WXW Labs. They supplement Apple's Licensed Application End User License Agreement (the "Standard EULA"), which applies to the app. If they conflict, the Standard EULA prevails for the licence of the app. By downloading or using the app you accept both.

Who can use the app

You must be at least 18 years old. By using the app you confirm that you are.

Licence

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app on Apple devices you own or control, as permitted by the Usage Rules of the App Store, and on Android devices as permitted by the Google Play Terms of Service. You may not copy, modify, reverse engineer, resell or distribute the app except where the law allows it.

Your account

Keep your sign-in details secure and accurate; you are responsible for activity on your account. You can delete your account at any time in the app (Settings → Delete account).

Acceptable use

You agree not to:

• break the law or infringe anyone's rights;
• harass, threaten or harm others, or share hateful, sexual, violent or otherwise objectionable content;
• interfere with the app or its servers, or try to access them without permission;
• use the app to build a competing product or to extract data with automated means.

Your content and moderation

You remain responsible for what you post and grant us a licence to host and display it only as needed to run the service. We have zero tolerance for objectionable content and abusive users.

Public areas are screened automatically before delivery; reports are reviewed by moderators; abusive users are muted, banned or removed.

• You can report content or users from within the app; we review reports promptly and act within 24 hours where content is clearly unlawful.
• You can block users so they can no longer contact you.
• We may remove content and suspend or terminate accounts that break these terms.

AI features

AI output can be inaccurate, incomplete or unexpected and is not professional advice (for example medical, legal or financial). Check important information yourself and use the output responsibly.

Automated moderation can make mistakes. Moderation decisions can be appealed in the app.

Purchases and subscriptions

In-app purchases are made through your Apple Account and processed by Apple. Prices are shown in the app before you buy, including taxes where applicable.

Qoniva Premium is an auto-renewable subscription (1 month, renews automatically). Extra features described in the app before purchase. Payment is charged to your Apple Account when you confirm the purchase. The subscription renews automatically at the end of each period unless you cancel it at least 24 hours before the period ends; your account is charged for renewal within 24 hours before that. You can manage or cancel it in Settings > [your name] > Subscriptions. Deleting the app or your account does not cancel it.

Refunds are handled by Apple under its policies (reportaproblem.apple.com) and, for purchases made on Google Play, by Google under the Google Play refund policies. Subject to mandatory consumer law, the right of withdrawal does not apply to digital content delivered immediately once delivery has begun with your consent (for consumers in Türkiye, Distance Contracts Regulation Art. 15(1)(ğ)).

Third-party services

The app may rely on services provided by others (listed in the privacy policy). Their terms may also apply to you; we are not responsible for them.

Intellectual property and feedback

The app, its design, text, graphics and software belong to us or our licensors. If you send us feedback, we may use it without obligation to you.

Availability, changes and termination

We work to keep the app available and useful, and we may change or discontinue features. You can stop using the app at any time. We may suspend or end your access if you seriously or repeatedly break these terms.

Disclaimers and liability

To the extent permitted by law, the app is provided "as is" and "as available", without warranties beyond those the law requires. To the extent permitted by law, we are not liable for indirect or consequential losses, or for losses caused by your misuse of the app.

Nothing in these terms limits liability that cannot be limited by law, such as for intent or gross negligence, or your mandatory rights as a consumer.

Terms required by Apple

• These terms are between you and us, not Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to provide maintenance or support for the app; we are responsible for it.
• If the app fails to conform to an applicable warranty, you may notify Apple, which may refund the purchase price; Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for addressing claims relating to the app, including product liability, legal or regulatory compliance and consumer protection claims.
• We, not Apple, are responsible for investigating and resolving claims that the app infringes third-party intellectual property rights.
• You confirm that you are not located in a country subject to a US government embargo or designated as a "terrorist supporting" country, and that you are not on a US government list of prohibited or restricted parties.
• You must comply with applicable third-party terms when using the app (for example your network provider's terms).
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Governing law

These terms are governed by the laws of the Republic of Türkiye. If you are a consumer, you keep the protection of the mandatory laws and the courts of your country of residence. Consumers in Türkiye may apply to the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) within the monetary limits set each year, and otherwise to the Consumer Courts, under Law No. 6502. Before any formal step, please contact us: most issues are solved quickly through support.

General provisions

• Entire agreement. These terms, the privacy policy and the store terms that apply to your download form the whole agreement between you and us about the app.
• Severability. If a provision is found invalid or unenforceable, the rest remains in force and the invalid provision is replaced by a valid one that comes closest to its purpose.
• No waiver. If we do not enforce a right immediately, we do not give it up.
• Assignment. You may not transfer your rights under these terms. We may transfer them to a successor that continues to provide the app, without reducing your rights.
• Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, outages of networks or platform providers, or acts of authorities.

Community guidelines

Be respectful. No harassment, hate speech, sexual content involving minors, threats, spam, scams or sharing other people's personal information. Do not impersonate others. We have zero tolerance for objectionable content: it is removed and accounts responsible are sanctioned or banned.

Changes to these terms

We update this document when our apps or the law change. The date at the top shows the latest version. If a change materially affects you, we will tell you in the app or on this website before it takes effect.

This document is published in English and Turkish. For users in Türkiye, the Turkish version prevails if the two differ.

Contact

Ibrahim Akcay, independent app developer based in Türkiye, trading as WXW Labs. E-mail emirhan@wxwlabs.com, or open a request through our support form.